Shipping Policy

At ClearFlow Pool Supply, we keep things simple.

👉 Free shipping on all orders within the United States.
No hidden fees. No surprises.

Order Confirmation

As soon as you place your order, you’ll receive an order confirmation email.

This means:

we’ve received your order
your payment method has been pre-authorized

Once your order is in our system, we verify:

product availability
inventory status with our suppliers

If an item is unavailable or backordered, we will:

void the pre-authorization
contact you promptly to discuss alternatives

If your item is in stock and ready to ship (typically within 3–5 business days), your order will be processed and prepared for shipment.

Order Shipment

Orders that are in stock will typically ship within 3 business days.

You will receive a shipping confirmation email with tracking details within 24 hours of your order leaving the warehouse.

If you do not receive tracking information within 4 business days, please contact us.

Shipping Scope

We currently ship to customers within the United States.

Due to the size and nature of many pool equipment products, some orders may ship via freight carriers. Delivery times may vary depending on location and product availability.

International Orders

At this time, our products are designed and configured for the U.S. market, operating on 110V electrical systems and meeting U.S. safety standards.

We may be able to accommodate international orders on a case-by-case basis.
If you are located outside the United States, please contact us to request a custom shipping quote.

Damaged Shipments

Please inspect your order upon delivery.

If you notice any damage:

note it with the carrier before signing
or refuse the delivery if damage is severe

If you accept the delivery:

👉 Take clear photos of:

the packaging
the damaged product

Then email us immediately.

We will work with you quickly to resolve the issue.

Returns

For full details on returns, please visit our Returns Policy page.